Frequently Asked Questions
How do I pay?
Payment is made through our online payment gateway at Checkout. This is provided by eWAY and accepts Visa, Mastercard and Amex.
Is your site safe for using a credit card?
We take your security seriously and use advanced encryption and state of the art SSL (Secure sockets Layer) provided by eWay for your protection.
Can I place an order without using your online payment system?
Yes you can. You will need to follow the instructions in the ‘Payment’ tab above.
Can I pay by Cheque or Direct deposit?
Yes but funds will have to be cleared before your order can go into production. You will need to follow the instructions in the ‘Payment’ tab above.
What if I want to cancel my order?
Cancellation of orders must be done in writing. Please note a 5% charge of the total value of the original order will be made on all cancelled orders, plus a $25.00 charge to cover administration costs. Any costs incurred for work already in production or completed up to the date of written cancellation will also be charged for and be deducted before any refunds are made.
How quickly from payment will I receive my electronic proof?
Once you have uploaded your artwork file with your order you should receive a proof within 24hrs. As funds have to be cleared first, any delay in payment may slow down the printing/delivery of your order.
Why do you send me a proof when I have supplied the artwork?
This is so that you can check that everything you see is correct. Images and text can drop out of PDF’s, fonts don’t always embed and pages can be corrupt. It also gives you the opportunity to make sure you have uploaded the correct file for printing.
What file types do you accept - can I send a Word document?
We prefer hi-res PDF but we can accept Adobe Illustrator, InDesign and Photoshop files. We will also accept Microsoft Word, Publisher, Excel and Powerpoint documents although these files are not normally good for full colour printing and are unpredictable. They are normally in an RGB colour format which is great for viewing on screen but not good for printing. We can often convert them to the correct cmyk format but your colours will change, looking dirty or dark. Fonts can be slightly different from one PC to another and can throw out the formatting or may substitute to a default font with undesirable results. However, we can usually use these files without problems for general photocopying or digital colour printing - if you can, please PDF them, making sure you embed the fonts. Printed colours are often different to what you see on screen - for example a very bright lime green may turn into a dark forest green. We will check your file to see if it is usable and contact you if you need to have it re-designed. Allow extra time if supplying in these formats.
How do I send my file?
Once payment has been made and you have an order reference number you can upload your file via the SiteDrop box in the ‘Send File’ tab above. It’s free and easy to use.
If you have multiple files/images put them in a folder and use your computer’s compress facility to zip them - for Mac: select folder > File menu > compress - for Windows: select folder > right click > send to > compress
How long will it take to receive my completed order?
Once we have approval to print most orders are produced within 4-5 working days. Delivery is usually 1-2 days. See ‘Delivery’ tab above for production guides and average delivery times for city/regional areas.
How will my order be delivered?
You will receive your order via a reputable transport company or Australia Post.
Can we track our delivery?
Yes, if it is coming via a transport company we will supply a consignment number.
What is Full colour printing?
This is also called process printing and uses four colours to reproduce all the different colours and shades that you might see on the pages of a brochure for example. The colours are often referred to as cmyk - cyan, magenta, yellow and black - which is why we ask you to set up your artwork/images in this format so that they will print correctly and you will avoid undesirable results.
What sort of quality can I expect?
We are committed to producing good quality print at competitive prices. You can request a free sample pack using the tab above if you’d like to see the quality of the work we produce.
What is GSM?
This is the weight of the paper, the higher the number the heavier or thicker the stock. For example 80gsm is often used for photocopying. 90-100gsm is used for letterhead and with compliment slips. 150-170gsm is a good weight for leaflets and brochures. 200gsm and above is referred to as card or board rather than paper.
What is bleed?
This is an extra amount of the background/image which extends beyond the trimming edge of the page. This 'extra' gets chopped off when the page is trimmed to finished size. We need it so you don’t see little strips of white at the edges of the finished job.
Can you offer custom printing?
Yes we can. What you see on our website a selection of what we print. Please use the ‘Enquiries’ tab below detailing your job specifications and we will get back to you quickly with some pricing options.
How long have you been established?
Since 1994 Print2day has grown into a well established printing company offering a wide range of products and services to small, medium and large businesses. With a wealth of trade knowledge and expertise our team are driven by quality and service.